Policies and Legal Terms
Our "lawyer" said we need this stuff, so here you go.
Terms & Conditions
Introduction
Welcome to Prep & Plate! By accessing our website www.prepandplate.shop (the “Website”) or using our mobile application Prep & Plate (the “App”), you agree to be bound by the following Terms and Conditions. Please read them carefully.
Use of the Platform
Acceptance: By using the Platform, you accept and agree to these Terms and Conditions.
Eligibility: You must be at least 18 years old to use our Services.
Account Creation: When creating an account, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.
Prepared Meals
Ordering: When placing an order for prepared meals, you agree to the purchase terms, including payment and delivery details.
Quality Assurance: Our team ensures the highest standards of quality and safety during food preparation. If you encounter any issues with your order, please notify us within 24 hours of delivery.
No Returns: Due to the nature of food handling, returns are not possible for food items. All sales of prepared meals are final.
Privacy and Data Security
Privacy Policy: We take your privacy seriously. Please review our Privacy Policy for details on how we collect, use, and protect your data.
Cookies: By using our Platform, you consent to the use of cookies as described in our Privacy Policy.
Intellectual Property
Content Ownership: All content on the Platform, including text, images, and logos, is owned by Prep & Plate. You may not use, reproduce, or distribute our content without permission.
Trademarks: Prep & Plate and its logos are trademarks protected by applicable laws.
Limitation of Liability
Disclaimer: We provide the Platform “as is” without any warranties. We are not liable for any direct, indirect, or consequential damages arising from your use of the Platform.
Indemnification: You agree to indemnify and hold Prep & Plate harmless from any claims, losses, or liabilities related to your use of the Services.
Changes to Terms
We may update these Terms and Conditions periodically. Any changes will be posted on our Website and App. By continuing to use our Services, you accept the revised Terms.
Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at carly@prepandplate.shop.
Bon appétit! 🍽️
Privacy Policy
Introduction
Welcome to Prep & Plate! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website www.prepandplate.shop (the “Website”) or use our mobile application Prep & Plate (the “App”). By accessing our Services, you consent to the practices described in this Privacy Policy.
Information We Collect
We collect various types of information to provide you with our services and improve your experience. This includes:
Personal Information: When you create an account, place an order, or interact with our Website or App, we collect information such as your name, email address, phone number, and delivery address.
Order Details: We collect information related to your orders, including meal preferences, dietary restrictions, and delivery instructions.
Payment Information: To process payments, we collect payment details such as credit card numbers or other payment methods.
Device Information: We automatically collect information about your device, browser type, IP address, and operating system when you use our Services.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.
How We Use Your Information
We use your information for the following purposes:
Order Fulfillment: To process and deliver your meal orders.
Customer Support: To address your inquiries, resolve issues, and provide assistance.
Personalization: To tailor our services based on your preferences and improve your overall experience.
Marketing and Promotions: To send you relevant offers, promotions, and newsletters (you can opt out anytime).
Legal Compliance: To comply with legal obligations and protect our rights.
Data Security
We take data security seriously. We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Third-Party Services
We may share your information with third-party service providers (e.g., payment processors, delivery partners) to fulfill orders and improve our services. These providers are bound by confidentiality agreements and privacy policies.
Your Rights
You have the right to:
Access and update your personal information.
Opt out of marketing communications.
Request deletion of your data (subject to legal requirements).
Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our Website and App. By continuing to use our Services, you accept the revised Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at carly@prepandplate.shop.
Bon appétit! 🍽️
Return Policy
Introduction
Welcome to Prep & Plate! We appreciate your trust in our prepared meals. Due to the nature of food handling and safety regulations, we regret to inform you that returns are not possible for our food products. Please read our return policy carefully:
No Returns on Prepared Foods
Eligibility: All sales of prepared meals are considered final. We do not accept returns, exchanges, or refunds for any food items once they have been purchased.
Quality Assurance: Our team ensures the highest standards of quality and safety during food preparation. However, if you encounter any issues with your order, please contact us immediately so we can address them promptly.
Spoilage or Damage: If your meal arrives spoiled or damaged, please notify us within 24 hours of delivery. We will investigate the issue and, if necessary, provide a replacement or store credit.
Exceptions: In rare cases, we may consider exceptions for items that are clearly defective or unsafe due to our handling. Such cases will be evaluated on an individual basis.
Contact Us
If you have any questions or concerns related to your order, please reach out to our customer support team at carly@prepandplate.shop. We are here to assist you!
Remember that this policy is designed to prioritize food safety and customer satisfaction.
Bon appétit! 🍽️